1. About myclosure

myclosure is an emotional wellbeing and recovery platform focused on breakup recovery and personal growth. Our services include anonymous feedback collection, personalised Recovery Plans, journaling tools, mood tracking, self-reflection coaching, Recovery Guide conversations, Your Next Chapter dating guidance, confidence challenges, and no-contact tracking.

Not a Medical or Clinical Service
myclosure is a self-guided emotional wellbeing platform. It is not a medical device, healthcare provider, emergency service, or regulated mental health treatment provider. It does not provide medical advice, diagnosis, treatment, psychotherapy, or clinical mental health care. Always consult a qualified healthcare professional for medical or mental health concerns.

Not a Messaging Service
myclosure does not facilitate two-way communication between users. Feedback requests are one-directional and anonymous by design.

2. Acceptance of Terms

By creating an account or using myclosure, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you and myclosure Ltd.

Eligibility

• You must be at least 18 years old
• You must be legally capable of entering into a binding agreement
• You must use the service in a lawful and respectful manner

3. Use of the Platform

Acceptable Use

• You may not submit abusive, threatening, or harmful content in any platform feature
• Feedback requests must be constructive, submitted in good faith, and sent only to people you have personally interacted with
• You may not use myclosure to harass, intimidate, or cause distress to any individual
• You may not attempt to reverse-engineer, copy, or exploit any part of the platform
• Recovery Plans, journaling, and coaching tools are for personal development and must be used responsibly
• AI-generated content is for guidance only and does not constitute professional therapy or medical advice

Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at privacy@myclosure.life if you suspect unauthorised access.

Accurate Information
You agree to provide accurate and truthful information when registering and using our services.

4. AI Features & Automated Systems

AI-Powered Coaching
Certain platform features use OpenAI GPT models to provide coaching responses, sentiment analysis, and personalised insights. AI-generated content is for self-reflection and personal development purposes only. It does not constitute professional advice of any kind.

Recovery Plans (Rule-Based)
Recovery Plans are generated using rule-based systems and behavioural analysis, not AI. Framework and activity recommendations are determined by your platform activity, mood data, and recovery progress.

Automated Recommendations
myclosure uses automated analysis to personalise content and recommendations. These do not produce legally binding decisions. You may request human review of any automated recommendation by contacting us.

Crisis Detection — Safety Feature
myclosure includes automated safety screening that monitors platform content for language indicating severe emotional distress or risk of harm. When detected, UK crisis resources are surfaced immediately:

• Samaritans — 116 123
• SHOUT — text 85258
• Emergency Services — 999

This safety feature cannot be disabled. myclosure is not an emergency service and cannot guarantee identification of all at-risk situations. If you or another person is in immediate danger, contact emergency services directly.

5. Subscription Terms

Billing & Renewal
Monthly subscriptions are billed in advance and renew automatically until cancelled. All payments are processed securely through Stripe. You can upgrade, downgrade, or cancel at any time through your account settings.

Cancellation
You may cancel at any time. Access continues until the end of your current billing period. No refunds are issued for partial billing periods unless required by law.

Right to Cancel — UK Consumer Contracts Regulations 2013
If you are a consumer in the UK, you have the right to cancel a new subscription within 14 days of purchase without giving a reason (the “cooling-off period”). To exercise this right, contact us at privacy@myclosure.life within 14 days of your subscription start date. If you have already accessed digital content during this period, a proportionate deduction may apply.

Price Changes
We may change subscription prices with at least 30 days’ notice via email or in-app notification. If you do not cancel before the change takes effect, continued use constitutes acceptance of the new price.

6. Data Protection

Our Privacy Policy (available at myclosure.app/privacy-policy) forms part of these Terms of Service and explains in full how we collect, use, store, and protect your personal data in compliance with UK GDPR.

Special Category Health Data
Your journal entries, mood data, and recovery information constitute special category health data under UK GDPR. We process this data only with your explicit consent, which you provide during onboarding. You may withdraw consent at any time by deleting your account.

Data Retention

• Reflect: 1 month · Clarity: 12 months · Closure+: 24 months
• Deleted accounts: removed within 30 days
• Feedback recipient phone numbers: deleted immediately after SMS delivery

Your Rights
You have the right to access, correct, delete, and export your data, and to object to or restrict processing. Contact privacy@myclosure.life or use Settings → Privacy Controls in the app.

7. Intellectual Property

All content, branding, software, features, and materials on myclosure — including Recovery Plan frameworks, activity templates, and AI coaching systems — are the intellectual property of myclosure Ltd and are protected by applicable UK and international intellectual property law.

You may not copy, distribute, modify, reproduce, or create derivative works from any part of myclosure without our prior written permission.

Your Content
You retain ownership of content you create on myclosure (journal entries, reflections, etc.). By using the platform, you grant myclosure a limited licence to process this content solely for the purpose of delivering our services to you. We do not use your personal content for marketing, training AI models, or any purpose beyond service delivery.

8. Limitation of Liability

Service Provided “As Is”
myclosure is provided “as is” without warranty of any kind. We do not warrant that the platform will be uninterrupted, error-free, or meet your specific requirements.

Limitation of Damages
To the maximum extent permitted by law, myclosure Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to emotional distress, relationship outcomes, or decisions made based on platform content, AI-generated guidance, Recovery Plan recommendations, or pattern analysis insights.

Our total liability to you for any claim arising from these terms or your use of the platform is limited to the total amount you paid for the service in the 12 months preceding the claim.

Consumer Rights
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law, including the Consumer Rights Act 2015.

9. Content Moderation & Termination

Content Moderation
Our systems automatically filter harmful content including hate speech, threats, and harassment. We reserve the right to remove content that violates these terms or our community standards.

Termination by You
You may terminate your account at any time through your account settings. Account deletion permanently removes all your personal data within 30 days.

Termination by Us
We may suspend or terminate your account for violations of these terms, with reasonable notice where possible. In cases of serious violations (e.g. harassment, misuse of feedback features), termination may be immediate.

10. Changes to These Terms

We may update these Terms of Service from time to time. Where changes are material, we will provide notice via email or in-app notification before they take effect. Where new processing activities require consent, we will obtain it before proceeding.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Legal & Privacy/Data Protection enquiries: privacy@myclosure.life

myclosure Ltd · United Kingdom

Version 1.2 · Effective date: 4 June 2026
© 2026 myclosure Ltd. All rights reserved.